To maintain a pristine, hygienic suite and protect our exclusive guests, all feline visitors must meet the following health criteria prior to check-in:

• Vaccination Status: All guests must have a current F3 or F4 vaccination certificate. Certificates must be emailed or uploaded at least 14 days prior to check-in to ensure your cat's immune system is fully prepared.

• Parasite Prevention: Cats must be completely up-to-date with professional flea and worming treatments. Please provide the date of their last application during your inquiry.

• General Health: We exclusively host guests who are in good general health. As a single-family-at-a-time facility, we are strictly unable to accept cats with active contagious illnesses. This absolute policy is what allows us to guarantee a true "Sanctuary" environment for every family.

What does single family only mean?

It means that for the duration of your booking, your cat (or cats) are the only guests in the entire boutique. We never board cats from different households simultaneously, ensuring a zero-stress environment free from unfamiliar scents or sounds. The two resident Ragdoll cats Hansel and Derek are homed in a separate part of the house, and there is never any interaction with the guest cat/s.

Can I visit the suite before booking? 

To maintain the Sanctuary environment and privacy for our current guests, we do not offer in-person tours. However, our website features high-resolution photos, videos and a detailed breakdown of the suite's amenities to give you total confidence in the space. 

Do you have other pets on the premises?

Yes, there are two resident Ragdoll cats Derek and Hansel. However, they are kept in a completely separate wing of the home with no shared air-flow or physical access to the guest suite. Your feline family will enjoy total privacy and a scent-neutral environment. 

How do I access the Guest Cam?
When you check-in you will receive a secure, private link to our secure, private web app. The camera is active daily from 3:00 PM to 9:00 PM, allowing you to check in during their most active afternoon hours while respecting our "Quiet Zone" protocols overnight.

How do the "Scholar’s Reports" work?
Every day, a digital update will be posted to our private web app which is for the exclusive use of the current guest family. This includes a high-resolution photo of your cat, along with a time-stamped log of their behaviour, activities and appetite.

We stock the high quality Trilogy brand of dry cat food. Food bowls are topped up per manufacturers guidelines twice per day. However, to avoid digestive and other upsets, we highly recommend bringing a stock of your cat's usual food from home for their stay. We are happy to follow your food preparation instructions together with food and/or treats that you provide. The suite includes a kitchenette with cupboards and a small fridge/freezer for your exclusive use to store fresh pet food. If additional fresh food is required to be purchased (ie, for a longer stay), this can be arranged - just let me know!

Here is some information from the Trilogy website: 

TRILOGY™ AUSTRALIAN KANGAROO + FREEZE DRIED NEW ZEALAND LAMB

• Australian Kangaroo + freeze dried New Zealand Lamb pieces

• Rich in protein that your cat naturally desires

• High quality grain free kibble

• Natural grass and fibre to support healthy digestion

• Yucca extract to help reduce litter box odour

• Natural cellulose to help support the control of hairballs

• Kangaroo from the Australian outback, sustainably sourced in it's natural environment

TRILOGY™ Australian Kangaroo with Freeze Dried New Zealand Lamb pieces is formulated to meet the nutritional levels established by the AAFCO Cat Food Nutrient Profiles for Adult Maintenance.

And always formulated without corn, wheat, soy, artificial colours and added preservatives.
*with added vitamins, minerals and trace nutrient

We are pleased to offer a 10% discount for extended residencies exceeding 30 consecutive nights. Please note that long-term discounts apply strictly to standard booking periods and are unavailable for dates falling within our designated Peak Holiday Periods. 

To preserve the serene, low-turnover atmosphere of our sanctuary and accommodate our meticulous sanitisation protocols between guests, a minimum 3-night stay applies to all reservations. 

What should I pack for my cat's Comfort Kit?

To ensure your cat feels immediately at home, we recommend packing a small Comfort Kit including:

• The Scent of Home: A small blanket or an unwashed T-shirt that carries your scent. This provides an immediate sense of security in their new sanctuary.

• Toilet Routine: We want to help our guests maintain their familiar toileting routine. It helps if you can provide a sandwich-bag sized amount of litter from home that we can add to their litter box at the Boutique, to make it easier for them to smell-understand where to "go". 

• Preferred Nutrition: While we provide premium dry food meals, bringing their usual food prevents digestive upset and maintains their established routine.

• Favorite Bedding/Toys: A few familiar items to encourage play and exploration.

• Secure Carrier: For safe transit to and from the boutique. We will securely store your carrier until it is time for your pet to go home.

I am experienced in administering basic oral and topical medications. Please provide full details in your inquiry form so we can ensure I am able to meet your cat's specific health requirements.

To maintain our quiet sanctuary environment and ensure each guest receives our undivided attention during arrivals, we operate by scheduled check-in and check-out windows. 

Between our dedicated care hours, Rita maintains her research and teaching residency at the University. We thank you for adhering to the following windows to ensure a seamless transition for your feline family:

• Check-In Window:  From 6:00 PM to 8:00 PM (Evening calm for settling in)

• Check-Out Window:  From 7:00 AM to 9:00 AM (Morning departures)

As our suite is exclusively reserved for one family at a time, variations from these windows may impact the next guest's sanctuary time. Stays extending outside these windows will be settled as an additional day's boarding. 

Because we strictly reserve our entire boutique for only one family at a time, last-minute cancellations make it difficult to rebook our suite blocks. We enforce a firm, tiered cancellation framework to protect our sanctuary availability:

(a) To maintain our exclusive, single-family sanctuary environment, we enforce a firm, tiered cancellation framework. Notice periods are calculated based on our standard check-in time of 6:00pm.

(i) Standard Booking Periods - If your booking falls into a standard operational period, the following terms apply:

• More than 30 nights’ notice: Cancellations will receive a full refund of the 50% securing deposit, minus an $80.00 administration fee.

• Between 14 and 30 nights’ notice: Cancellations will receive a boutique credit valid for 6 months.

• Less than 14 nights’ notice: Cancellations will forfeit the deposit in full.

(ii) Peak Holiday Booking Periods - If your booking falls into a designated peak holiday period, the following terms apply:

• More than 30 nights’ notice: Cancellations will receive a full refund of the 50% securing deposit, minus a $100.00 administration fee.

• Less than 30 nights’ notice: Cancellations will forfeit the deposit in full.

(i) Please note: For residencies that span across both standard periods and peak holiday blocks, the Peak Cancellation Policy terms will apply to the entire reservation. 

(b) Early Departures: Although you are welcome to check your pet out early, no refunds, modifications, or credits will be issued for early collections. The full duration of the originally booked dates must be settled.